BackupBuddy — Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the BackupBuddy application and website at https://backupbuddyqb.com (the "Service"), operated by BackupBuddyQB Analytics Ltd. ("BackupBuddy," "we," "us," or "our"), a company incorporated in British Columbia, Canada.

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of a company or firm, you represent that you have authority to bind that entity, and "you" refers to that entity. If you do not agree to these Terms, do not use the Service.

1. The Service

BackupBuddy connects to QuickBooks Online ("QBO") accounts that you authorize and exports general ledger and account reports to Microsoft Excel and Google Sheets. Exported reports include hyperlinks to copies of your source document attachments (such as receipts, invoices, and bills), which we retrieve from QBO and host on our infrastructure so that the links in your reports resolve.

The Service is a reporting and export tool. It is not an accounting, bookkeeping, audit, tax, or legal service, and nothing in the Service constitutes professional advice. You are responsible for the accuracy of your underlying QBO data and for how you use exported reports.

2. Accounts and Eligibility

The Service is intended for business use by persons 18 years of age or older. You agree to provide accurate registration information, keep it current, and maintain the confidentiality of your login credentials. You are responsible for all activity under your account. Notify us promptly at info@backupbuddyqb.com of any unauthorized use.

3. Authorization to Connect QuickBooks Files and Client Data

If you are an accounting or bookkeeping firm (or otherwise connect QBO companies belonging to your clients or third parties), you represent and warrant that you have all necessary rights, consents, and authority to:

• connect each QBO company to the Service;
• permit us to access, retrieve, and store copies of that company's transaction data and document attachments as described in our Privacy Policy; and
• receive and distribute exported reports containing that data.

You are solely responsible for your obligations to your clients regarding their data, and you agree to indemnify us against claims arising from any lack of such authority.

4. Plans, Billing, and Payment

Pricing. Paid plans are priced according to the number of QBO companies ("QBO accounts") connected to your account, as described on our pricing page at the time of purchase. There are no usage or overage charges: you may connect QBO accounts only up to your plan's limit, and connecting additional accounts requires upgrading to a higher plan.

Billing. Subscriptions are billed in advance on a recurring basis (monthly or annual, as selected at checkout) through our payment processor, Stripe, Inc. By subscribing, you authorize recurring charges to your payment method until you cancel. You are responsible for keeping a valid payment method on file and for any applicable taxes.

Price changes. We may change plan pricing with at least 30 days' notice; changes take effect at your next renewal. If you do not agree to a price change, you may cancel before the renewal takes effect.

No refunds. All fees are non-refundable, including for partial billing periods, unused reports, downgrades, or accounts terminated for breach of these Terms, except where a refund is required by applicable law.

5. Free Tier

The free tier permits one (1) free report export of a single general ledger account. Free-tier exports and their hosted attachment links are provided for evaluation purposes. Hosted attachments associated with free-tier exports are retained for a limited evaluation period of 30 days and may be deleted at any time thereafter without notice. We may modify or discontinue the free tier at any time.

6. Cancellation, Non-Payment, and Effect on Hosted Attachments

Cancellation. You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current paid billing period, and you retain access to paid features until then.

Deletion of hosted attachments — read this carefully. Working hyperlinks in your exported reports depend on document attachments hosted on our infrastructure. Hosted attachments are retained only while you maintain a paid account, subject to the two-year retention period described in Section 7. When your paid subscription ends — whether by cancellation, non-payment, or failure of your payment method — the hosted attachments associated with your account are permanently deleted immediately upon expiry of your paid period, and hyperlinks in your previously exported reports will stop working. Your exported spreadsheet files themselves are unaffected, as they reside in your own Google Drive or local storage.

Your responsibility. If you require continued access to attachment documents after your subscription ends, you must download or otherwise preserve them before your paid period expires. We are not responsible for any loss arising from deletion of hosted attachments following the end of a paid subscription, and we recommend you maintain your own copies of all source documents in QuickBooks Online or elsewhere. The Service is not a system of record and must not be used as your sole repository of financial documents.

Account deletion. Deleting your account (available in-app) immediately and permanently deletes your data as described in our Privacy Policy.

7. Data Retention During Paid Subscriptions

For active paid accounts, hosted document attachments for each exported report are retained for two (2) years from the date the report is generated, after which they are permanently deleted and the associated hyperlinks will no longer resolve. Retention is further described in our Privacy Policy. We may offer extended retention options; if we do, their terms will be stated at purchase.

8. Third-Party Services

The Service depends on third-party platforms, including Intuit (QuickBooks Online), Google (Google Sheets and Google Drive), and Stripe (payments). Your use of those platforms is governed by their own terms and privacy policies, and you are responsible for maintaining your accounts with them. We do not control and are not responsible for the availability, accuracy, or conduct of third-party services, including changes to their APIs that affect the Service's functionality. Google Sheets™ and Google Drive™ are trademarks of Google LLC; QuickBooks® is a trademark of Intuit Inc. BackupBuddy is not affiliated with, endorsed by, or sponsored by Intuit or Google except as an authorized API integration.

9. Acceptable Use

You agree not to:

• use the Service in violation of any applicable law or the rights of any third party;
• connect QBO companies or upload data you are not authorized to access;
• attempt to probe, scan, breach, or test the vulnerability of the Service, or circumvent authentication or usage limits;
• resell, sublicense, or provide the Service to third parties as a service bureau, except that accounting firms may use the Service to produce deliverables for their own clients in the ordinary course of practice;
• reverse engineer, scrape, or copy the Service or use it to build a competing product;
• interfere with the operation of the Service or impose an unreasonable load on our infrastructure.

We may suspend or terminate accounts that violate this section.

10. Intellectual Property

We own the Service, including all software, design, and content we provide, and all associated intellectual property rights. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription for your internal business purposes (including serving your accounting clients). You own your data — your QBO data, uploaded content, and exported reports — and you grant us a limited license to host, process, and transmit that data solely to provide the Service, as described in our Privacy Policy. Feedback you provide about the Service may be used by us without restriction or compensation.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, AND WE MAKE NO UPTIME OR AVAILABILITY COMMITMENT. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF EXPORTED REPORTS, WHICH DEPEND ON THE DATA IN YOUR QUICKBOOKS ONLINE ACCOUNT AND ON THIRD-PARTY APIS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER BACKUPBUDDY NOR ITS DIRECTORS, OFFICERS, EMPLOYEES, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE WILL NOT EXCEED THE FEES YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM (OR CAD $100 IF YOU HAVE PAID NO FEES). THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

13. Indemnification

You agree to indemnify and hold harmless BackupBuddy and its directors, officers, and employees from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your data or your use of exported reports; (c) your lack of authority to connect any QBO company or its data; or (d) your violation of any law or third-party right.

14. Suspension and Termination by Us

We may suspend or terminate your access to the Service if you materially breach these Terms, if required by law or by a third-party platform (such as Intuit or Google), or if we discontinue the Service. If we discontinue the Service entirely, we will provide at least 30 days' notice to paid subscribers so you can preserve your attachments before deletion. Sections that by their nature should survive termination (including Sections 6, 7, and 10–17) will survive.

15. Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide notice (for example, by email or in-app notice) at least 14 days before the changes take effect, and your continued use of the Service after that date constitutes acceptance. If you do not agree, you must stop using the Service and may cancel your subscription.

16. Governing Law and Disputes

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. The parties irrevocably submit to the exclusive jurisdiction of the courts of British Columbia, Canada, for any dispute arising from or relating to these Terms or the Service, except that either party may seek injunctive relief in any court of competent jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17. General

These Terms, together with the Privacy Policy and any plan-specific terms presented at purchase, constitute the entire agreement between you and BackupBuddy regarding the Service. If any provision is found unenforceable, the remainder remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be given by email to the address on your account; notices to us should be sent to info@backupbuddyqb.com.

18. Contact

BackupBuddyQB Analytics Ltd.

Email: info@backupbuddyqb.com